Customer Help
Have a question? We're here to help!
All things contacts
Contacts Info
Please contact [email protected]. This email is specifically dedicated to help our customers with order status updates, changes, resolving delivery issues and solving other problems, if any arise.
No, unfortunately, there’s no way to call us at the moment. You can reach out via email if you have any specific questions: info@mg-supplements.com. We have the support request process polished and optimized, so you can expect a quick reply right after you hit the Send button. We’re always in touch.
No, we do not offer pickups at the moment
All things checkout
Payments
In 2025, there are TWO ways to pay
- Interac eTrasfer
- Payment By Credit Card
We do not accept any other payment methods, and once we do — we’ll notify all our customers about it right on the front page of the website.
You have 48 hours to complete your order and the payment. We’ll notify you if you have pending payments via email. If you still have payment pending 2 days after the order is placed, we’ll have to cancel it, but you’ll be able to place another order with the same products.
All things delivery
Shipping
Yes if you’re in Canada: we deliver our products nation-wide, to all provinces and territories, no exceptions.
Currently, we rely on the services of UPS, Purolator and Canada Post.
Yes, please check your email inbox after payment processing, you should receive a Live tracking number and all the updates about your order status.
When you need to return/refund/cancel
Refunds, Returns, Cancellation
All returns require prior authorization from MG Supplements. Unauthorized returns may be refused or returned to sender.
To request a return, email [email protected] with:
- order number
- item(s) you wish to return
- reason for return
- photos (if damaged/defective)
Return Eligibility
We will consider returns only if items are:
- new, unused, and uninstalled
- unopened (where applicable)
- in original manufacturer packaging
- in resalable condition
Non-Returnable Items (Common Examples)
The following are typically non-returnable:
- special order / back-ordered items ordered specifically for you
- clearance / final sale items
Special Order / Back Order Items
Items that are not in stock at time of order and are sourced specifically from a supplier/manufacturer may be considered Special Order and may be non-returnable. If an item is special order, we may email an ETA and/or status update.
Return Window & RMA
Return requests must be submitted within 7 days of delivery (or pickup). If approved, we will issue a Return Authorization (RMA/RGA) and return instructions. Returns shipped without authorization may be refused.
Refunds
If a return is approved and received/inspected, refunds (if applicable) will be issued to the original payment method. Processing times may vary by payment provider.
Order Cancellations
If you need to cancel an order, contact [email protected] as soon as possible.
- Cancellation requests are subject to warehouse processing status.
- If an order has already shipped, it will be treated as a return (authorization required).
- A cancellation fee of up to 30% may apply, particularly for special orders, outbound freight already incurred, or processed supplier orders.
If a package is refused or returned to sender, you may be responsible for:
- original shipping charges
- return shipping charges
- restocking fees (where applicable)